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The Basics
10DLC Compliance
Opt-in Compliance
SMS-Enabling Your Office Phone
Desktop & Mobile App
Logging In & Reseting Password
Upgrade / Downgrade / Cancel
SMS Broadcast Best Practices
Troubleshooting - Notifications
How Pricing Works
StatusSMS
Send & Receive SMS
Open, Pending, Closed Statuses
FAQ Templates
Tags & Filters
Auto Reply Message
Away Messages And Signature
Away Bot for SMSBroadcasts
SMS Assignments and Chat Sharing
Translation
Scheduling Messages
File Uploads
Right Click: Block, Mark UnreadUsers & Channels
Users
Channels
Assigning User to a Channel / Phone Number
Status: Online, Away & LogoutForce User Away & LogoutUser Roles and PermissionsContacts
Importing Contacts
Exporting ContactsAutomation
Auto Greetings and Messages
Email NotificationsAlivePay
Requesting PaymentLive Chat
Agent Training Guide
Creating a Live Chat Widget
Widget HTML/JS Code & ShortlinkCreating a Bot Flow
Customizing Live Chat WindowsAgent Bots
Agent Bot Availability Internal Team Chat‘Text Us’ from a web chat
Agent Settings for Live ChatReporting
Reporting - SMS Opt In / Out
Reporting - SMS Usage
Reporting - Live ChatTeam Chat
Internal Team CommunicationsIntegrations
Microsoft Dynamics 365Salesforce CRM Enterprise EditionMicrosoft Dynamics Dataverse Application UserMicrosoft Teams
Zapier
Passing Custom VariablesCapturing UTM ParametersPublic API
API OverviewSend Outbound SMS