Start HereThe Basics10DLC ComplianceOpt-in ComplianceSMS-Enabling Your Office PhoneDesktop & Mobile AppLogging In & Reseting PasswordUpgrade / Downgrade / CancelSMS Broadcast Best PracticesTroubleshooting - NotificationsHow Pricing WorksSMSSend & Receive SMSOpen, Pending, Closed StatusesFAQ TemplatesTags & FiltersAuto Reply MessageAway Bot for SMSBroadcastsAssigning SMS ConversationsTranslationScheduling MessagesFile UploadsRight Click MenuUsers & ChannelsUsersChannelsAssigning User to a Channel / Phone NumberAway Messages And SignatureStatus: Online, Away & LogoutForce User Away & LogoutUser Roles and PermissionsContactsImporting ContactsExporting ContactsAutomationAuto Greetings and MessagesEmail NotificationsAlivePayRequesting PaymentLive ChatAgent Training GuideCreating a Live Chat WidgetWidget HTML/JS Code & ShortlinkCreating a Bot FlowCustomizing Live Chat WindowsAgent BotsAgent Bot Availability Internal Team Chat‘Text Us’ from a web chatAgent Settings for Live ChatReporting✔️Reporting - SMS Opt In / OutReporting - SMS UsageReporting - Live ChatTeam ChatInternal Team CommunicationsIntegrationsMicrosoft Dynamics 365Salesforce CRM Enterprise EditionMicrosoft Dynamics Dataverse Application UserMicrosoft TeamsZapierPassing Custom VariablesCapturing UTM ParametersPublic APIAPI OverviewSend Outbound SMS