Tags
Live ChatAutomation & AI
Key Features
- There's two types of availability options for visitors to connect with Users: online status or schedule-based availability.
- Online status availability is determined by the ONLINE / AWAY status of Users in a Channel. For example, if there is at least one User that is online, then the visitor can start a chat within that Channel. If there are no Users online and Users are either away or off-line, then the visitor will be redirected to the off-line flow.
- Schedule-based availability is determined by the business hours you set. For example, if a visitor tries to chat outside of the set business hours schedule, then they will be redirected to the off-line flow.