What is Alive5?
- Alive5 is the complete customer messaging system that you can deploy on one or multiple chat communication channels.
- A chat can be routed to a single team member or a team inbox where multiple team members can interact with customers.
- Alternatively, you might choose to automate entire conversations using chatbots and AI such as ChatGPT, eliminating the need for any human involvement.
- Alive5's flexibility enables the deployment of various communication channels and levels of automation across multiple departments within your organization.
Let’s review each layer…
Multi-Channel Messaging
SMS: Send and receive messages through your existing office phone lines. You can have two-way conversations or send one-way mass messages to thousands of contacts simultaneously using Broadcasts.
Live Chat: Incorporate a chat widget into your website to interact with visitors. Once a visitor reaches your website, the chatbot can prompt them for their name, email, phone number, and any other questions you would like to include. Then, they would connect to a Channel (department) and depending on which of your representatives are online, they would start chatting one-on-one. If no one is available to chat, you can set up offline automation which can be as simple as capturing their email and a message, or redirecting the visitor to a self help flow.
Facebook Messenger: Link your social account to enable your team to respond to queries from your Facebook Page. This frees you up from needing to invite staff members from within Facebook to join your Page.
With these 3 main channels of chat communications routed to Alive5, you now have one streamlined inbox and one app for your team to use to chat with customers.
Automation & AI
Automation: Utilize a drag-and-drop conversation flow builder to construct customized customer journeys based on visitor interactions. This enables 24/7 lead capture, booking flows, and self-help automation.
Artificial Intelligence: By utilizing the latest OpenAI GPT engines, you can provide answers through Generative AI. This could potentially reduce your customer service requests by 50%.
Team Inbox
Team Inbox: Route customer requests to your human staff, which may span multiple departments with different skill sets. Create custom workflows for each department in your organization.
Choose from different type of (live chat) routing algorithms: Ring all, load balanced, or hunt mode.
CRM Integration
CRM: Finally, push chat data to your Microsoft 365 and Salesforce CRM. You can create contacts, opportunities, and accounts directly within your CRM to enrich your customer records. Sync opt-in status for phone numbers to your CRM from Alive5.
Many Ways to Engage
Use Cases
Marketing - Using QR codes, capture new audiences at conferences, sporting events, TV broadcasts, and print. When scanned, QR codes can trigger SMS conversations and load a web chatbot. Run sweepstakes, giveaways, and raffles.
Sales - Create an automated lead chatbot to capture and qualify visitors to your website. Integrate meeting invites such as Calendly and Hubspot meetings to book calls. Proactively engage website visitors by prompting them to start a chat by checking on which web pages they are currently viewing. Accept PCI-compliant payments on web chat and SMS to capture deposits, close deals, and update credit card payment methods.
Service - Assist visitors through the shopping cart process by live chat with file and screen sharing capabilities. Use tags to disposition chats for reporting analytics. Make your main phone line textable with a “Text or Call” call-to-action and provide support to mobile users on the go.
Operations - communicate with internal staff via two-way texting or mass SMS broadcasts. Add a live chat widget to internal intranet portals to facilitate staff service requests and issue resolution.