Current Status: Resolved

Resolved 4/29/2025, 10:00 AM CST

A security update deployed to our systems caused temporary service disruptions for some Alive5 live chat functionality. Users experienced issues including inability to accept incoming chats and interface loading delays (spinning icon).

The update was reverted at 10:00 AM CST, which resolved the issue. Please note that SMS functionality was not affected during this period.

If you continue to experience any technical difficulties, please contact our support team at support@alive5.com.

Report an Issue

If you are experiencing a service disruption, please email us at support@alive5.com or text 'urgent' to 855-551-8858.