Tags
Automation & AISMS
Key Features
- Set a schedule based SMS replies on your business hours.
- Set a custom message or conversation flow to be triggered if someone texts within your set hours.
- Can be used for single or multi user Channels. Single user Channels are Channels and phone numbers that have only one user accessing it and not shared with other users. For setting automated messages with single user channels, you can use an Away Bot, or use the user-specific Auto Reply Message:
Auto Reply MessageTips
When setting the timings for the Away Bot, you’ll need to pick time slots of when to trigger the flow. For example, if you want to set a message to be sent if someone texts in Christmas Day which in 2024, falls on a Wednesday - the “From” time is 12AM : 00 and the “To” time is 11PM : 59. Note the “59” is that last minute of the hour. This means if anyone texts in from 12AM to 11:59PM this flow will trigger.
When setting the Away Bot, by default they will repeat the next week on the days and time slots you set. Be sure to delete the Away Bot if they are no longer needed to be repeated weekly.