This guide was created to make sure your team is set up to receive every type of notification in Alive5 so you don't miss a customer request.

I'm not receiving Desktop (browser) Pop Up Notifications

Agents not getting browser notifications (pop-ups & sound) for new Live Chat, SMS, or Facebook Messenger requests is a common issue that can be resolved quickly by following the steps below.

Step 1: Check your Alive5 Settings

Admin: For SMS

Make sure you have Live Chat & SMS notifications enabled under 'Settings & Visual Notifications'. Log into your alive5 account, and visit https://app.alive5.com/settings/notifications. You should see the options below - toggle the options ON for the sounds and popups you wish to see and hear:

Step 2: Install Chrome Desktop Shortcut

If you are using the Google Chrome browser, the Chrome Desktop App Shortcut allows you to run Alive5 without visiting our website to log in.

LEGACY USERS: Uninstall Windows EXE

If you are using Windows, and have installed the Desktop .EXE App, please remove and delete this from your computer. This is an application we no longer support. As a faster and more streamlined approach, we've introduced the Chrome Desktop App Shortcut (above).

Step 3: Check your Desktop Computer Settings

There's 2 main areas where you can configure pop up notifications. In your Windows Notification Tray and Chrome Settings.

For Microsoft Windows Users

Click on the Windows icon and search for "Notifications" and the below panel will show up. Make sure " Get notifications from apps and other senders " is enabled.

For Mac OS/X Users

Be sure to disable "Do Not Disturb" settings.

In your 'Systems Settings' (click on the Apple icon at the top left), search 'notifications'. Go to Google Chrome (or whichever browser you are using), and make sure "Allow notifications" is enabled.

Step 4: Check your Google Chrome Browser Settings

While you can use any modern browser, we recommend Google Chrome. These type of settings should be similar to other browsers. In your Chrome browser, type 'chrome://settings/content/notifications?search=notifications' in your address bar.

Look for the App ' https://app.alive5.com '. Make sure for Notifications the setting is set to 'Allow'.

Clearing Your Browser Cache - Google Chrome

Clearing the browser cache may help resolve some issues with alive5. Watch this Video:

https://www.loom.com/share/50facf3780c4441ebe71390b8728b44a

Configure Memory Saver Settings

In your Chrome browser, type: 'chrome://settings/?search=memory+saver'. Be sure to add 'https://app.alive5.com' under the section 'Always keep these sites active':

That's It! You should be able to receive pop up notifications after completing the above steps.