User Roles and Permissions

A user in Alive5 can be one of two roles: Admin or Agent.

Admin - can do everything

• edit Users & Channels
• create Bot Flows
• customize chat windows
• import phone numbers
• manage billing

Agent - communicate with customers

• chat with customers
• update Contacts
• send Broadcasts (to enable, contact support)

When editing a User, there is a ‘Role’ drop down where you can pick ‘Admin’ or ‘Agent’:

Once updated, the User will need to log out and log back in to assume the new role.