Tags
SMS
Key Features
- Channels are containers that hold Users.
- A phone number is directly tied to a Channel in a one-to-one relationship.
- Adding Users to a Channel will give them access to send receive texts from that Channel / phone number.
- You can assign one User per Channel (single user Channel), or assign multiple users per channel (multi user Channel).
- A multi user Channel is useful for a team inbox allowing multiple Users to handle requests from an organization’s main phone number. For example, a company’s main toll-free or local phone number.
- A single user Channel is useful for direct / private inboxes tied to a specific (DID) phone number. For example, a sales representative’s phone line.